Educates consumers about issues related to long-term care. Provides information about Medi-Cal, how to file complaints against nursing homes, elder abuse and neglect, financial abuse and estate planning. Maintains comprehensive list of nursing facilities throughout California, including information about services provided and complaints. Provides pre-placement counseling and information about California nursing homes and assisted living facilities.

Provides nursing, Alzheimer's and inpatient therapy services at a residential facility in Citrus Heights.

This resource is eligible for electronic referral. 

Long Term Care Ombudsman Services Investigate and work to resolve complaints made by, or on behalf of, individual residents in long-term care facilities. Aforementioned facilities include:

• Nursing homes
• Residential care facilities for the elderly
• Assisted living facilities.

Contact the Long Term Care Ombudsman Program
Call the office: 916-376-8910
Fax: 916-376-8914 
Address: 1401 El Camino Ave. Sacramento, CA 95815

If you have an emergency outside of office hours, call the State CRISIS line at 1-800-231-4024. This number will answer calls and refer complaints 24 hours a day, 7 days a week.

The Long-Term Care Ombudsman Program is a direct service of the Agency on Aging \ Area 4, designated as the local entity representing the Office of the State Long-Term Care Ombudsman for Planning and Service Area 4 (PSA 4).

Websites:

• Long Term Care Ombudsman Services - https://www.agencyonaging4.org/long-term-care-ombudsm…

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