A guide to 3-digit N11 phone numbers is located here.

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone…

Nevada County Public Health’s health access vending (HAVEN) machines provide free and confidential access to health and harm reduction supplies throughout Nevada County. Services aim to save lives, prevent disease, and promote health and safety.

Services include:

• Distributes naloxone (Narcan), fentanyl test strips, and safer sex kits
• Provides first aid, hygiene, grooming, and oral health kits
• Offers medication and sharps disposal kits
• Access available with a free PIN code, registered online or in person

HAVEN Machine Locations:

• Truckee: Joseph Center, 10075 Levon Ave — Mon-Fri 8am-5pm
• Grass Valley:
  • Commons Resource Center, 1105 Sutton Way — Mon/Wed/Fri 11am-2pm (or Mon-Fri 8am-5pm if staff is available)
  • Brighton Greens, 988 McCourtney Rd — Mon-Fri 8am-5pm
  • North San Juan: Community Center, 29190 CA-49 — Accessible during any open hours
  • Penn Valley: Western Sierra Medical Clinic, 10532 Spenceville Rd — Mon-Fri 8am-5pm

Web pages

• Home - https://knowoverdosenc.com/vend…

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form.

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s response to your concern, if available.
• If you have s…

People can sign up for Public Safety Power Shutoff (PSPS) outage notifications if they have a PG&E account.


Web pages

• Sign Up Here - https://www.pge.com/en_US/residential/your-account/account-management/manage-your-account/alerts-and-notifications/update-your-contact-information.page?utm_source=spm-gs&utm_campaign=pge-psps&utm_medium=trfc-allpge-kw-pub-a-en&utm_content=search-SPMAAC884ED&gclid=CjwKCAiAv_KMBhAzEiwAs-rX1HMusJIJAxsy7R-ruAg5tExoHhdB4-VxdCjVAp1L4TbBYS4FUK0DphoCRUcQAvD_BwE

Placer County Public Health provides vaccine information and access for Placer County residents, including safety-net clinics for eligible children and limited COVID-19 vaccinations for uninsured adults.

Services include:

• Flu, COVID-19, and routine vaccines for children and adults
• Safety-net immunization clinics for VFC-eligible children ages 4–18
• Vaccine appointments by phone, except for Kaiser Permanente members (who must schedule directly with Kaiser)
• Resources for school-required and travel immunizations

Web pages

• Home - https://www.placer.ca.gov/3095/Immunization-Program

Placer Independent Resource Services (PIRS) offers free services that support independent living for people with disabilities in Placer, El Dorado, and Alpine counties.

Services include:

• Coordination of assistive technology, including computer access aids
• Peer support and independent living skills training
• Personal assistant referrals
• Application assistance for SSI, SSDI, Medi-Cal, CalFresh, IHSS, and housing-related forms
• Housing and transportation information and advocacy
• Minor home modifications and mobility aid lending (ask for Helene at 530-885-6100 x28)
• Transition support for community-based living, institutional diversion, and youth to adulthood
• Technical assistance on disability access
• Community education, outreach, and advocacy
• ADRC Options Counseling (Navigator role in Placer County)
• Older Adult Walking Club

Clarification:

PIRS does not provide:

• Group home information or referrals
• Case management
• Housing placement

PIRS does not provide additional services during Public Safety Power Shutoffs (…

The Nevada County Community Library offers comprehensive public library services to residents of Nevada County.

Services include:

• Reference assistance and access to digital database resources.
• Borrowing privileges for books, movies, music, electronic format materials, and California State Parks passes.
• Access to a computer lab with internet, printers, and a 3-D printer.
• Computer and technology classes and many other online resources.
• Collaborative Technology Center
• Story time and reading programs for children and teens, including Dial-a-Story.
• Gene Albaugh Community Room meeting space for community groups.
• Doris Foley Library for Historical Research.
• One-on-one tutoring to improve reading and writing skills for individuals age 16 and up.
• Job search resources.
• Book Buddy program to deliver circulation materials to home bound individuals.
• Lawyer in the Library program for free 15-minute meetings with an attorney (PLEASE NOTE: this is a program of the Nevada County Library at the Madelyn…

The Nevada County Public Health Department provides a Maternal, Child and Adolescent Health (MCAH) Program. This program offers pregnant parents and families with young children free home visits that are tailored to the families' specific needs.

Nurses can meet families in the comfort of their own home or by phone to provide:

• Information about health, caring for your baby, breast/chest feeding, development, parenting, safety, family planning and more
• Links to local services for healthcare, housing, food, transportation, day care, etc.
• See web page for programs and details
  • Moving Beyond Depression - One-on-one Perinatal Depression Treatment for families in a home visiting program
  • Becoming Us - Four session class for to-be parents on
    building a strong relationship before baby arrives
  • Parent Meetup support group
  • Infant / Baby Feeding Support Group - Lactation support, baby weights and feeding questions
  • Nurse Home Visiting - Resource navigation, breastfeeding support, health asses…

Medical Baseline Program

PG&E's Medical Baseline Program, also known as Medical Baseline Allowance, provides residential customers who depend on power for certain medical needs with qualifying medical devices. Devices include equipment used for mobility, per a licensed medical practitioner.

Portable Battery Program (PBP)

PG&E's Portable Battery Program (PBP) provides backup battery power to qualified customers who depend on life-sustaining medical equipment. The program is available before, during, and after Public Safety Power Shutoff (PSPS) events when PG&E needs to turn off power during severe weather for public safety to prevent wildfires.


Web pages

• Medical Baseline Program - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/medical-baseline-program.html
  • See tabs on the page for info on eligibility, how to apply, FAQs, and more.
  • Page lists qualifying medical conditions & devices.
• Portable Battery Program - https://www.pge.com/en/accou…

The following is a list of locations which offer medication take back in Nevada County:

• Diversion Control Division (DEA) - https://www.deadiversion.usdoj.gov/drug_disposal/drug-disposal.html
• Don't Rush to Flush - https://www.dontrushtoflush.org/
• Nevada County Public Health’s Health Access Vending (HAVEN) Machines - https://knowoverdosenc.com/vending-machines/
  
• Nevada County Prescription Drug Take-Back - https://www.nevadacountyca.gov/683/Prescription-Drug-Take-Back
• Waste Management; McCourtney Road Transfer Station - https://www.wm.com/location/california/nevada_county/index.jsp
  
• MED-Project Mail-Back Services - https://med-project.org/locations/california/meds/mail-services-for-disposal/
  
• Placer-Nevada Rx Drug Safety Coalition - https://www.scmfoundation.org/Programs/Rx-Drug-Safety