211 Connecting Point can refer people to other 211 call centers in California and around the USA. 211 Contact Center Representatives can access a PDF document for California that contains County, Phone Number, Lead Entity, Website, and State Region served. To find contact centers around the United States visit https://www.211.org/about-us/your-local-211

You can also call 866-FIND-211 (866-346-3211) to find your county's 211 in California. Your call can be transferred to your local 2-1-1.

(Note: If you work at a 2-1-1 in California and would like your county to route appropriately through the 866-find-211 phone line, please contact Eve Hamilton at ehamilton@icfs.org.)

 

California 211 Direct Phone Numbers

2‑1‑1 is a free telephone number providing access to local community services. 2‑1‑1 is available in multiple languages, allowing people access to information and to obtain referrals for resources such as physical and mental health, housing, utility, food…

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211 Connecting Point does sign-ups for the County of Nevada's Office of Emergency Services (OES) Code RED alert system. Code RED offers notifications to county residents in case of emergencies or other critical community situations requiring alerts. Alerts may be received by means of text, email, landline, cell phone, and TTY. CodeRED is a product of the company called OnSolve. All Nevada County residents are encouraged to sign up. See below for info specific to the Truckee area.

Sign Up for Alerts
Online form allows users to enter their contact information and preferred communications methods.

• ENROLL: https://public.coderedweb.com/cne/en-US/CA8B57E20D17

Assistance Signing Up for Alerts
211 Connecting Point does Code Red sign-ups for UNMANAGED accounts (accounts without a username and password). Unmanaged accounts are also known as Guest accounts. See more info below about managed accounts.

Support
IMPORTANT: OES and 211 cannot access Code RED accounts. If people have questio… [read more]

211 Connecting Point provides information about disaster preparedness.

• Listos California Disaster Preparedness Info - https://www.listoscalifornia.org/disaster-preparedness/
• Resources - https://www.listoscalifornia.org/resources/ -  Listos California has free materials in many languages that you can use and share to promote disaster preparedness in your home and community. Find documents such as the Disaster Ready Guide and First Aid Kit for Your Mind.
• Disaster Directories by County - https://www.listoscalifornia.org/prepare-your-community/toolkit/disaster-directories-english/ - 58 Disaster Directories for each California county, with information to help highly vulnerable populations get ready for wildfires, earthquakes, floods and power shutoffs.
• Hazard Maps - show risk of earthquake, wildfire, and flood by county. https://www.listoscalifornia.org/prepare-your-community/toolkit/hazard-maps-english/

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Disa… [read more]

Nationwide Emergency Alert Test
On Wednesday, October 4, 2023, beginning at approximately 11:20am PACIFIC TIME, FEMA, in coordination with the Federal Communications Commission (FCC), will conduct a nationwide test of the Emergency Alert System (EAS) and Wireless Emergency Alerts (WEA). The national test will consist of two portions, testing WEA and EAS capabilities.

The test and the loud audio alert will go to devices that receive signal such as cell phones, computers, radios, smart speakers, and TVs.

IMPORTANT - If you have a hidden cell phone because you are a survivor of domestic violence (or for some other reason), you will need to turn your phone off to avoid getting the loud audio alert from the test. 

• If a phone is off before the test alert is sent and not turned back on until after the WEA Test expires (approximately 30 minutes), the phone should not get the test message.
• See more info about silencing your phone for tests like this&nb…

[read more]

211 Connecting Point provides information about PG&E Public Safety Power Shutoffs.
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UPDATES
For the most recent updates go to https://pgealerts.alerts.pge.com/outages/map/
Nevada County, Placer County, and Tahoe/Truckee are in PG&E Geographic Zone 5

Text PSPS to 211211 to receive general PSPS information via text on your mobile device.
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How customers can prepare
As part of PSPS preparedness efforts, PG&E is asking customers to:

• Update your contact information at pge.com/mywildfirealerts or by calling 1-866-743-6589 during normal business hours. PG&E will use this information to alert customers through automated calls, texts, and emails, when possible, prior to, and during, a Public Safety Power Shutoff.
• Plan for medical needs like medications that require refrigeration or devices t…

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211 Connecting Point provides information about rotating power outages / rolling blackouts.

During heatwaves, the California Independent System Operator (CAISO), the organization that runs the state’s electric grid, can call for rotating outages statewide to protect the stability of the grid. All utilities in the state – including PG&E may be called on to participate.
https://www.pge.com/en_US/residential/outages/planning-and-preparedness/safety-and-preparedness/find-your-rotating-outage-block/find-your-rotating-outage-block.page
These outages typically last between 1 to 3 hours for most customers. These are not Public Safety Power Shutoffs due to extreme fire danger, and are not related to any issues with PG&E’s equipment or its ability to deliver energy locally.

FAQs - https://www.pge.com/en_US/residential/outages/planning-and-preparedness/safety-and-preparedness/keep-power-on.page#faq

California Independent System Operator
http://www.caiso.com/Pages/default.aspx
You can do yo… [read more]

211 Connecting Point can text community members information on resources as follows:

I&R (Information and Referral) to resources nearby to meet your needs. Live agents are available Monday-Friday 8:30 am-6:30 pm.

• To begin your conversation in English or Espanol, text your zip code to 898211

Placer County resources
For occasional alerts (1-2 times a week) on resources only available in Placer County

• In English, text gethelpplacer to 898211
• In Espanol, text ayudacomunitaria to 898211

Non-emergency disaster info (not active at this time)

• 211 may provide information on how to sign up for non-emergency text message updates in the event of a disaster (not active at this time)

Standard msg and data rates may apply. Text STOP to opt-out, Text HELP for technical assistance. For terms and conditions for texting with 898211, please visit: https://educationalmessageservices.com/policies/
 

211 Connecting Point web page for winter weather resources for Nevada and Placer counties. https://211connectingpoint.org/2023-2024-winter-weather-resources/
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The Listos California Disaster Recovery Resources guides are available in English and Spanish and are at the links below (links are also on the web page in the RECOVERY section):

• Listos-Disaster Recovery Resources-English - https://www.listoscalifornia.org/wp-content/uploads/2023/03/DisasterRecoveryResources_EN_web508.pdf
• Listos-Recursos de Recuperación Ante Desastres-Español - https://www.listoscalifornia.org/wp-content/uploads/2023/03/DisasterRecoveryResources_ES_web508.pdf

The Pacific ADA Center to builds partnerships between the disability community and the general public by enhancing understanding of the Americans with Disabilities Act (ADA) through education and technical assistance.
The Pacific ADA Center is one of ten Regional Centers in the ADA National Network set up across the United States to provide information and referral, training, consultation, and technical assistance to the business, state and local government, and disability communities about their responsibilities and rights under the Americans with Disabilities Act.
The Center includes numerous consultants, a small staff, and subcontracts with more than 20 entities regionwide. The Center participates in nationwide training projects and the development of materials for broad based distribution. Pacific ADA Center receives direct and current information from the Departments of Justice, Transportation, Education, the Equal Employment Opportunity Commission, and the Federal Communications C… [read more]

The California Highway Patrol provides services that prevent loss of life, injuries, and property damage as well as manages traffic and emergency incidents to promote safety and protect public and state assets. CHP offices typically have information about child car seats, including proper installation of them, and knowledge of community programs that may be able to provide a car seat to a family in need.

Emergency:
Dial 9-1-1

Non-Emergency:
Call CHP at 1-800-TELL-CHP (1-800-835-5247) for non-emergency purposes (24 hours a day, seven days a week)

• CHP Grass Valley Office - 11363 McCourtney Rd, Grass Valley, CA 95949, 530-477-4900, (230) Grass Valley (ca.gov). 
• CHP County Of Placer - 9440 Indian Hill Rd, Newcastle, CA 95658, 916-663-3344, (220) Auburn (ca.gov)
• CHP Truckee Office - 10475 Pioneer Trail, Truckee, CA 96161, 530-563-9200, (222) Truckee (ca.gov)

Non emergency:

• Accident reports
• Tow questions
• CHP office locations
• Vehicle theft tips
• Community outreach programs…

[read more]