HOW TO FILE A COMPLAINT - CPUC

CALIFORNIA PUBLIC UTILITIES COMMISSION


location_on
  • 505 Van Ness Avenue
    San Francisco, San Francisco
local_phone
  • Toll-Free
    866-272-0349

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form here: https://appsssl.cpuc.ca.gov/cpucapplication/

Be ready to provide:

  • Name of the Utility Provider
  • Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
  • Account Number
  • Service Address (the physical location of the service. Is it a residence or business?).
  • Mailing Address (if different from service address).
  • Area code and phone number that pertains to the dispute.
  • A phone number where we can reach you.
  • Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
  • Include the utility provider’s response to your concern, if available.
  • If you have submitted this complaint to the CPUC before, provide your original case number, if possible.

CPUC staff will follow up with customers who file a complaint. If there is no satisfactory resolution from filing an online, informal complaint, residents should file a formal complaint with the CPUC, which will trigger a more intensive process. See details here: https://www.cpuc.ca.gov/consumer-support/file-a-complaint/filing-a-formal-complaint. Learn more about the CPUC complaint process at www.cpuc.ca.gov/consumer-support/file-a-complaint/utility-complaint.