CALIFORNIA PUBLIC UTILITIES COMMISSION
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505 Van Ness Avenue
San Francisco, San Francisco
Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form here: https://appsssl.cpuc.ca.gov/cpucapplication/
Be ready to provide:
- Name of the Utility Provider
- Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
- Account Number
- Service Address (the physical location of the service. Is it a residence or business?).
- Mailing Address (if different from service address).
- Area code and phone number that pertains to the dispute.
- A phone number where we can reach you.
- Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
- Include the utility provider’s response to your concern, if available.
- If you have submitted this complaint to the CPUC before, provide your original case number, if possible.
CPUC staff will follow up with customers who file a complaint. If there is no satisfactory resolution from filing an online, informal complaint, residents should file a formal complaint with the CPUC, which will trigger a more intensive process. See details here: https://www.cpuc.ca.gov/consumer-support/file-a-complaint/filing-a-formal-complaint. Learn more about the CPUC complaint process at www.cpuc.ca.gov/consumer-support/file-a-complaint/utility-complaint.