WHEN A POWER SHUTOFF HAPPENS go to this page for updates:
https://pgealerts.alerts.pge.com/updates/
If this link does not work it may be due to extremely high volume. Try again later.

For translated support in over 200 additional languages, please call PG&E at 833-208-4167.

Scroll down that page (link) to find locations of Community Resource Centers where devices can be charged and other COVID-safe services may be available.

To get to that same page people can also put "pge power shutoff" into the search engine on their phone, bring up the PG&E page, and click the button to "Get Current Information."

Look up your address and see an outage map - https://pgealerts.alerts.pge.com/updates/

Weather awareness, zone map, definition of terms for PSPS potential (not expected, elevated, PSPS watch, PSPS warning) - pge.com/weather

FOOD SAFETY DURING AND AFTER A POWER SHUTOFF
https://www.foodsafety.gov/food-safety-charts/food-safety-during-power-outage

PREPARING FOR A POWER SHUTOFF
PG&E may deci…

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Pacific Gas & Electric Company (PG&E) offers various rate plans.

In 2022, most PG&E customers were moved to Time of Use plans. Medical Baseline Customers were not automatically moved to a Time Of Use plan but could change to one if they wished.


Web pages

• Find Your Best Rate Plan - https://www.pge.com/en/account/rate-plans/find-your-best-rate-plan.html?cid=ps_RPO_TOU2021_20210329_StartNow_Search__v1_TIME&gclid=CjwKCAiAsNKQBhAPEiwAB-I5zWEcHjUnLHp3TU_Lz2Vz1XCpyu-TTenUw4JHHF2HPlVSacOjvCB1uxoCkoEQAvD_BwE
• Time-of-Use Residential Transition Frequently Asked Questions - https://www.pge.com/assets/pge/docs/account/billing-and-assistance/TOU-Transition-FAQs.pdf
• Time-of-Use Rate Plans - https://www.pge.com/en/account/rate-plans/find-your-best-rate-plan/time-of-use-rate-plans.html
• Understand the PG&E Tiered Rate Plan (E-1) https://www.pge.com/content/pge/language-masters/en/account/rate-plans/find-your-best-rate-plan/tiered-rate-plan.html
• Understanding Your Baseline Allowance h…

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Tahoe Truckee Sierra Disposal provides garbage and refuse removal and curbside recycling.

For questions about senior discount eligibility for residential service call 530-583-7800. Eligibility requirements include being a full time resident at the service address and being enrolled in the CARE utility payment assistance plan through the electric utility provider.

There is no senior discount for use of the transfer station.

Websites:

• Home page - https://www.waste101.com/
• Residential Services - https://www.waste101.com/residential-services/
• “Tahoe One Big Bin” a Placer County's website which describes the method of recycling which allows trash and recycling to go in the same bin/garbage can and it is later sorted to recover recyclable materials at the Materials Recovery Facility in Truckee. - https://tahoeonebigbin.com/

When there is high demand on California’s electric grid, PG&E may be ordered to do Rotating Power Outages through different PG&E service block numbers. Estimated restoration times are 2-3 hours after the outage actually starts. The situation remains dynamic and shutoff and restoration times may change.

FIND YOUR PG&E BLOCK NUMBER
If there is enough advance notice, you can learn if you will be affected by a Rotating Power Outage by finding your block number at https://pgealerts.alerts.pge.com/outagecenter/addresslookup/?_gl=1*623ofj*_ga*MjAwMDU1NTUwMi4xNjk4OTQ5MTI5*_ga_FQYX57XZEJ*MTY5OTg5NjMwNy42LjEuMTY5OTkwMDE4Mi42MC4wLjA. or on your PG&E bill in the section that says “Service Information.”

The need for outages is determined by the statewide grid operator, the California Independent System Operator or CAISO, not PG&E. Rotating outages are not related to any issues with PG&E's equipment or its ability to deliver energy locally.

Rotating Power Outages are due to s…

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The CPUC’s Self-Generation Incentive Program (SGIP) offers rebates for installing energy storage technology at both residential and non-residential facilities. These storage technologies include battery storage systems that can function during a power outage. Depending on the battery and how much you are using it, batteries can provide power for several hours, or longer.

PG&E is a Program Administrator of the Self-Generation Incentive Program (SGIP) in its service area.

In preparation for the next wildfire season, the CPUC has authorized funding of more than $1 billion through 2024 for SGIP. This funding includes prioritization of communities living in high fire-threat areas, communities that have experienced two or more utility Public Safety Power Shut-off (PSPS) events, as well as low income and medically vulnerable customers. The funds are also available for “critical facilities” that support community resilience in the event of a PSPS or wildfire.

If you are a customer interested…

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PG&E is a Program Administrator of the statewide Self-Generation Incentive Program (SGIP), which is providing financial incentives for Medical Baseline customers installing new, qualifying equipment for storing energy for their homes.

The SGIP Equity Resiliency incentive is designed to allow customers to install a home battery storage system at no cost to them. In July 2020, PG&E was approved for the SGIP Marketing Education and Outreach Plan and Financial Assistance pilot, both of which are specifically focused on supporting Medical Baseline customers in High Fire Threat Districts (HFTD). The Financial Assistance pilot alleviates the need for customers to pay upfront costs and enables additional customers to participate in the program.

Web pages

• Find out if you are eligible - https://www.pge.com/en/save-energy-and-money/rebates-and-incentives/self-generation-incentive-program/self-generation-incentive-plan-equity-resiliency.html
• Rebates & incentives - https://www.p…

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The Senior Firewood Program provides qualified seniors a limited amount of pine/fir to supplement their other home heating sources when wood is available. Also accepts donations of wood as able.

Anyone wanting to apply to receive wood or donate wood should call to learn the current status of the program.

Wood supplies generally run out each season, and there are not always enough volunteers to accept wood donations.

Call 530-615-4541 to learn when applications open and whether donations are currently being accepted.

At times when the Senior Firewood Program is out of wood, Project Go may be able to help both Nevada & Placer County residents if they are income eligible for LIHEAP (they do not need to be seniors, just income qualified). Call 916-782-3443.

Seniors may qualify for the Senior Firewood Program if they meet the following criteria:

• A Nevada County resident living in the Greater Grass Valley area
• Individuals/couples must be at least 60 years of age, frail, with a very…

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Residential customers who go without power for 48 hours or longer due to severe events like storms may qualify for the Storm Inconvenience Payment, a part of the PG&E Safety Net program.

Web pages

• Storm Inconvenience Payment - https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html

Liberty offers information regarding power outages.

Public Safety Power Shutoff (PSPS) Events

​To protect customers and communities from the risk of wildfire, Liberty will temporarily turn off power when weather conditions present an increased fire risk. Power outages might be prolonged, lasting several days. In partnership with fire weather experts, Liberty monitors real-time weather data and forecasts and regularly tests fuel moisture during the fire season. If it is determined that the forecasted conditions meet or exceed safety thresholds, Liberty will initiate a PSPS.

PSPS Alerts

In the event that a PSPS is a possibility, Liberty will attempt to contact customers through calls, texts and emails, using contact information on file. Call 800-782-2506 to update your account's contact information. An online account can be created through Liberty's website. If you have any difficulty registering your account, please call Customer Care at 800-782-2506 for assistance.

Life-Sustaining Medic…

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The Salvation Army provides emergency assistance and community support for Rocklin and Roseville residents. Services include:

• Rental Assistance – No funds until beginning of August 2025.
• Utility Assistance – No funds until beginning of August 2025.
• Food Assistance – Emergency pantry and community meals.
• Other Services – Disaster response, showers (Fri 6pm-7pm), holiday programs, childcare, job search support, and spiritual counseling.

Web pages

• Home - https://roseville.salvationarmy.org/roseville/social-services/