Placer County Water Agency (PCWA) is the primary water resource agency for Placer County, California, with a broad range of responsibilities including water resource planning and management, retail and wholesale supply of drinking water and irrigation water, and production of hydroelectric energy.

Water
Energy
Stewardship

After Hours Emergency
If you have an after-hours emergency, please call (530) 823-4850 and our answering service will relay your call to standby personnel who can assist you.

During COVID-19: 
PCWA states: "Due to financial challenges caused by COVID-19, PCWA is temporarily suspending water shutoffs for customers unable to pay their bill. If you are having trouble paying your bill please contact Customer Services at collections@pcwa.net."

PCWA Business Center Closed until further notice, in an effort to reduce the transmission risk of COVID-19. Staff remains available to assist customers by telephone at (530) 823-4850 or by email … [read more]

WHEN A POWER SHUTOFF HAPPENS go to this page for updates:
https://pgealerts.alerts.pge.com/updates/
If this link does not work it may be due to extremely high volume. Try again later.

For translated support in over 200 additional languages, please call PG&E at 833-208-4167.

Scroll down that page (link) to find locations of Community Resource Centers where devices can be charged and other COVID-safe services may be available.

To get to that same page people can also put "pge power shutoff" into the search engine on their phone, bring up the PG&E page, and click the button to "Get Current Information."

Look up your address and see an outage map - https://pgealerts.alerts.pge.com/updates/

Weather awareness, zone map, definition of terms for PSPS potential (not expected, elevated, PSPS watch, PSPS warning) - pge.com/weather

FOOD SAFETY DURING AND AFTER A POWER SHUTOFF
https://www.foodsafety.gov/food-safety-charts/food-safety-during-power-outage

PREPARING FOR A POWER SHUTOFF
PG… [read more]

Provides garbage and refuse removal and curbside recycling.

Blue Bag system can be used for all recyclables along with regular trash. Collects materials that can be recycled, including magazines, newspaper, plastics 1-7, aluminum cans, bi-metal and steel cans, clean aluminum foil, and clean cardboard.

Green Bag system can be used for green waste placed curbside for regular trash pickup.

When there is high demand on California’s electric grid, PG&E may be ordered to do Rotating Power Outages through different PG&E service block numbers. Estimated restoration times are 2-3 hours after the outage actually starts. The situation remains dynamic and shutoff and restoration times may change.
 
FIND YOUR PG&E BLOCK NUMBER
If there is enough advance notice, you can learn if you will be affected by a Rotating Power Outage by finding your block number at https://www.arcgis.com/apps/instant/lookup/index.html?appid=04b7c901f2ff468daed74df54396d75e or on your PG&E bill in the section that says “Service Information.”
 
The need for outages is determined by the statewide grid operator, the California Independent System Operator or CAISO, not PG&E. Rotating outages are not related to any issues with PG&E's equipment or its ability to deliver energy locally.
 
Rotating Power Outages are due to strain on California's grid and are different from Public Sa… [read more]

PG&E Safety Net Program: Residential customers who go without power for 48 hours or longer due to severe events like storms may qualify for the PG&E Safety Net program. The Safety Net program pays $25 to $100 automatically 60 to 120 days after the outage. The amount may depend on the outage length and appears automatically on their bills. Visit this web page for more info and eligibility requirements.
https://www.pge.com/en_US/residential/outages/current-outages/report-view-an-electric-outage/additional-resources/extended-outage-compensation/extended-outage-compensation.page
 

The CPUC’s Self-Generation Incentive Program (SGIP) offers rebates for installing energy storage technology at both residential and non-residential facilities. These storage technologies include battery storage systems that can function during a power outage. Depending on the battery and how much you are using it, batteries can provide power for several hours, or longer.

PG&E is a Program Administrator of the Self-Generation Incentive Program (SGIP) in its service area.

In preparation for the next wildfire season, the CPUC has authorized funding of more than $1 billion through 2024 for SGIP. This funding includes prioritization of communities living in high fire-threat areas, communities that have experienced two or more utility Public Safety Power Shut-off (PSPS) events, as well as low income and medically vulnerable customers. The funds are also available for “critical facilities” that support community resilience in the event of a PSPS or wildfire.

If you are a… [read more]

PG&E is a Program Administrator of the statewide Self-Generation Incentive Program (SGIP), which is providing financial incentives for Medical Baseline customers installing new, qualifying equipment for storing energy for their homes.

The SGIP Equity Resiliency incentive is designed to allow customers to install a home battery storage system at no cost to them. In July 2020, PG&E was approved for the SGIP Marketing Education and Outreach Plan and Financial Assistance pilot, both of which are specifically focused on supporting Medical Baseline customers in HFTD. The Financial Assistance pilot alleviates the need for customers to pay upfront costs and enables additional customers to participate in the program.
 
Self-Generation Incentive Program (SGIP) - https://www.pge.com/en_US/residential/save-energy-money/savings-solutions-and-rebates/understand-the-solar-process.page

SGIP is a program of the California Public Utilities Commission (CPUC). www.cpuc.ca.gov/sgipinfo/

This resource is eligible for electronic referral.

The Senior Firewood Program provides qualified seniors a limited amount of pine/fir to supplement their other home heating sources when wood is available. Also accepts donations of wood as able.

PLEASE NOTE: Anyone wanting to apply to receive wood or donate wood should call to learn the current status of the program. Wood supplies generally run out each season and there are not always enough volunteers to accept wood donations. Call 530-615-4541 to learn when applications open and whether donations are currently being accepted.

At times when the Senior Firewood Program is out of wood, Project Go may be able to help both Nevada & Placer County residents if they are income eligible for LIHEAP (they do not need to be seniors, just income qualified). Call 916-782-3443.

Seniors may qualify for the Senior Firewood Program if they meet the following criteria:

• A Nevada County resident living in the Greater Grass Valley area
• 60 years of a…

[read more]

Public Safety Power Shutoff (PSPS) Events
To protect customers and communities from the risk of wildfire, Liberty will temporarily turn off power when weather conditions present an increased fire risk. Power outages might be prolonged, lasting several days. In partnership with fire weather experts, Liberty monitors real-time weather data and forecasts and regularly tests fuel moisture during the fire season. If it is determined that the forecasted conditions meet or exceed safety thresholds, Liberty will initiate a PSPS. This practice of de-energization as a last resort for public safety is regulated by the California Public Utilities Commission (CPUC).

PSPS Alerts
In the event that a PSPS is a possibility, Liberty will attempt to contact customers through calls, texts and emails, using contact information on file. Call 800-782-2506 to update your account's contact information. An online log in can be created through Liberty's website at https://libertyutilities.com. … [read more]

The Salvation Army is a charitable, faith-based organization that offers support services.

Services include:

• Church and Spiritual care
• Food pantry
• Housing and utility assistance
• Emergency Disaster services
• Youth programs and Summer camps
• Women’s and Men’s programs
• Senior services
• Intermittent Adult and Family Case Management
• Rehabilitation Services Referrals 

Auburn Social Service Office Hours

• Monday, Wednesday, Friday: 10:00 am-2:00 pm Food Pantry
• Monday-Friday: 10:00 am-4:00 pm Homeless ready-made lunch bags ready all week
• Tuesdays and Thursdays: Appointment only. Appointments are scheduled by Karina

PLEASE NOTE; You must call before bringing in non-food donations to ensure we can take them (PLEASE do not leave non-food donations if no one is here).