• 933 Eloise Avenue
  • Liberty Utilities
    For Homes in North Lake Tahoe or Truckee or calls about Life Sustaining Equipment
  • 1) Emergencies
    (e.g. downed wires)
  • 2) Liberty Utilities Emergencies
    Emergencies (e.g. downed wires)

Public Safety Power Shutoff (PSPS) Events
To protect customers and communities from the risk of wildfire, Liberty will temporarily turn off power when weather conditions present an increased fire risk. Power outages might be prolonged, lasting several days. In partnership with fire weather experts, Liberty monitors real-time weather data and forecasts and regularly tests fuel moisture during the fire season. If it is determined that the forecasted conditions meet or exceed safety thresholds, Liberty will initiate a PSPS. This practice of de-energization as a last resort for public safety is regulated by the California Public Utilities Commission (CPUC).

PSPS Alerts
In the event that a PSPS is a possibility, Liberty will attempt to contact customers through calls, texts and emails, using contact information on file. Call 800-782-2506 to update your account's contact information. An online account can be created through Liberty's website at https://california.libertyutilities.com/truckee/residential/my-account/my-bill/register.html. If you have any difficulty registering your account, please call Customer Care at 800-782-2506 for assistance.

Update contact information at Liberty on this web page https://california.libertyutilities.com/topaz-lake/residential/my-account/my-bill/my-profile.html#navbar-my-account-main-residential or by calling 800-782-2506.

Outage map: https://california.libertyutilities.com/truckee/residential/emergencies/electrical/outages-map.html

Life-Sustaining Medical Equipment
Customers who require power to operate life-essential medical equipment are strongly encouraged to call 9-1-1 if they are unable to secure necessary alternative power. Please call Liberty Utilities if you have life sustaining equipment in your home. Call: 800-782-2506.

Who to Call about Downed Wires
Downed wires are a serious hazard. If you see a downed wire, please leave the area immediately and call 911 before contacting the utility.  To report a downed wire to Liberty Utilities, call 844-245-6868.

For emergencies in North Lake Tahoe or Truckee call 844-245-6868
We strive to provide reliable service, but emergencies can happen at any time. Keep track of outages and learn what to do in an emergency. Visit https://california.libertyutilities.com/truckee/residential/emergencies/electrical/outage-safety.html

Utility Updates
For additional updates, you can follow Liberty on Facebook (@LibertyUtilitiesLT) and Twitter (@LibertyUtil_CA) or visit their website at libertyutilities.com.