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211-PHONE NUMBER DIALING & AREA CODE CHANGES FOR 988
CONNECTING POINT #74671892
language
ADVANCE NOTICE (Sept 2021)
Starting on July 16, 2022, the National Suicide Prevention Lifeline can be reached by calling 988. It has not yet been determined if this will be available via text. Before 988 can be implemented, phone carriers need to go to 10-digit dialing in some area codes. See more info below.
FCC fact sheets
English fact sheet - https://www.fcc.gov/sites/default/files/988-fact-sheet.pdf
Spanish fact sheet - https://www.fcc.gov/sites/default/files/988-fact-sheet-spanish.pdf
TO PREPARE FOR 988 IMPLEMENTATION
Beginning October 24, 2021, to complete all local calls people in affected area codes will need to dial area code + telephone number. This applies to all calls within affected area codes that are currently dialed with seven digits. Some people may need to dial 1 before the area code and phone number. Affected area codes in California are 209, 530, 562, 626, 650, 707, 925, 949, 951. Upcoming Transitions to Ten-Digit Dialing: Where and When? - https://ww… [read more]
811 - CALL BEFORE YOU DIG - PG&E
PACIFIC GAS AND ELECTRIC COMPANY #70098469
location_on A
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Sacramento, Sacramento
local_phone
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PG&E 24 Hour Power Outage Information
800-743-5002
To ensure that you remain safe when doing any digging projects, always call 811 first.
811 is a free service managed by Underground Service Alert and available to everyone.
After you call, Underground Service Alert will contact PG&E and other companies that have underground lines in your area. Representatives will then mark the location of their underground lines so you can avoid them and dig safely. Whether you are planting a tree or a garden, or digging holes for fence posts, call 811 at least two business days before you plan to start your project.
For more information visit California 811 at https://www.california811.org/
8-1-1 is a program of Underground Service Alert (USA). For more info about Northern California visit https://usanorth811.org/
AFFORDABLE CONNECTIVITY PROGRAM - FCC
FEDERAL COMMUNICATIONS COMMISSION #78919669
The Affordable Connectivity Program (ACP) is a Federal Communications Commissions (FCC) benefit program that helps ensure that households can afford their broadband internet. It is part of the bipartisan Infrastructure Law. Your household may be eligible to receive a monthly discount on a new or existing internet service plan.
If your household is eligible, you could receive:
- Up to a $30/month discount on your internet service
- Up to a $75/month discount if your household is on qualifying Tribal lands
- A one-time discount of up to $100 to purchase a laptop, tablet, or desktop computer from participating providers (with a co-payment of more than $10 but less than $50)
- A low cost service plan that may be fully covered through the ACP*
- *More details at www.affordableconnectivity.gov
To see if you qualify, visit https://www.affordableconnectivity.gov/do-i-qualify
F… [read more]
ARREARAGE MANAGEMENT PLAN (AMP) - PG&E
PACIFIC GAS AND ELECTRIC COMPANY #72181599
location_on B
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127 East Main Street
Grass Valley, Nevada
The Arrearage Management Plan (AMP) is a debt forgiveness plan for PG&E customers who are eligible. For every on-time payment over a 12-month period, a portion of the customer’s past due amount is reduced. Customers must be enrolled in one of PG&E's financial assistance programs, CARE or FERA, and may also be participating in REACH and/or LIHEAP programs.
See ARREARAGE MANAGEMENT PLAN (AMP) on this page for more info and FAQs:
https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.page
Who can participate in AMP?
In order to be eligible for this plan, you must be a residential customer and meet all the following eligibility requirements. You must:
- Be enrolled in one of PG&E's financial assistance programs, CARE or FERA. https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/care/care.page
- Owe at least $500 or more on your gas and electric bill…
AT&T AND DIRECTV OUTAGE INFO - AT&T
AT&T #76282475
AT&T and DIRECTV outage info: https://www.att.com/outages/California. Make sure you type in the zip code.
AVOID PG&E SCAMS - PG&E
PACIFIC GAS AND ELECTRIC COMPANY #76282202
PG&E's Guard Against Scams web page:
https://www.pge.com/en_US/residential/customer-service/help/scams/scams.page
If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 833-500-SCAM (833-500-7226).
BUDGET BILLING - PG&E
PACIFIC GAS AND ELECTRIC COMPANY #4662086
location_on D
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127 East Main Street
Grass Valley, Nevada
local_phone
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PG&E Customer Service Center
800-743-5000
Offers a payment plan which averages annual energy costs over the past 12 months to determine a monthly payment amount. Allows for consistent monthly energy bills even if energy use changes significantly from season to season.
CALIFORNIA ALTERNATE RATES FOR ENERGY (CARE) PROGRAM - SWGAS
SOUTHWEST GAS CORPORATION #75843059
location_on E
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400 Eagle Station Lane
Carson City, Carson City
Southwest Gas provides a gas bill discount to income-eligible customers. Customers may receive up to a 20% discount on monthly gas bills at their primary residence. Discount is determined by the total gross income for all people living in your household.
- Review income guidelines here: https://myaccount.swgas.com/Portal/#/CareProgramPre
- Apply here if eligible: https://myaccount.swgas.com/Portal/#/EnrollCAREProgramPre
Contact page includes links to bill pay kiosk locations and more.
CALIFORNIA LIFELINE PHONE PROGRAM - CPUC
CALIFORNIA PUBLIC UTILITIES COMMISSION #70266819
location_on F
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505 Van Ness Avenue
San Francisco, San Francisco
local_phone
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Phone 1
1-866-272-0349
California LifeLine provides discounted home phone (landline) and cell phone services to qualifying California households.
Some wireless service providers offer high-speed data, unlimited talk, text, and a free smartphone at no cost to those who qualify for free wireless service through government programs like California Lifeline and the Affordable Connectivity Program (ACP).
MOBILE (CELL PHONE SERVICE) PROVIDERS FOR NEVADA AND PLACER COUNTIES MAY INCLUDE:
- Access
- Airtalk
- American Assistance
- Assurance
- Entouch
- Infiniti
- Life
- Safelink
- SafetyNet
- Standup
- Tag Mobile
- TruConnect
- and more
Source/s:
- California Lifeline Eligibility - https://www.cpuc.ca.gov/lifeline
- California Lifeline home page - https://www.californialifeline.com/en (can select from several languages)
- California Lifeline PRO…
CARE & FERA ENERGY BILL ASSISTANCE - PG&E
PACIFIC GAS AND ELECTRIC COMPANY #4662088
local_phone
-
Phone 1
866-743-2273
CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. People need to complete the online CARE/FERA enrollment form to find out if they're eligible. http://www.pge.com/carefera
- California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
- Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.
Phone: 866-743-2273