8-1-1, a free service managed by Underground Service Alert, ensures that people remain safe when doing digging projects.

Always call 8-1-1 before you dig. After you call, Underground Service Alert will contact PG&E and other companies that have underground lines in your area. Representatives will then mark the location of their underground lines so you can avoid them and dig safely. Whether you are planting a tree or a garden, or digging holes for fence posts, call 8-1-1 at least two business days before you plan to start your project.

8-1-1 is a program of Underground Service Alert (USA).


Web pages

• Home - https://www.california811.org/
• Underground Service Alert (USA) Northern California - https://usanorth811.org/

Through the Community Living Fund (CLF) grant, Resources for Independent Living (RIL) offers eligible Placer County residents free portable air conditioning units.

Interested people can contact this program's manager, Independent Living Specialist James Crum, to learn more and apply.

Web pages

• Home - https://www.ril-sacramento.org/
  
  
  

The Arrearage Management Plan (AMP) provides debt forgiveness for eligible Pacific Gas and Electric Company (PG&E) customers with past due balances. 

For each on-time payment made over a 12-month period, a portion of the customer’s past-due amount is forgiven.

Services include:

• Monthly forgiveness of past-due balances for qualifying customers
• Coordination with PG&E assistance programs such as CARE, FERA, REACH, and LIHEAP
• Up to full debt forgiveness after 12 on-time monthly payments

Web pages

• Home for AMP - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.page
• Help Paying Your Bill - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/care/care.page

AT&T and DIRECTV outage info are provided here. Please make sure you type in the zip code.

Web pages

• Home - https://www.att.com/
• Outages - https://www.att.com/outages/California

2023 - If you are dependent on your landline phone service from AT&T, please contact the Nevada County Board of Supervisors per instructions below.

Background
Over the next six to seven years, AT&T will be discontinuing their traditional wireline phone service. This service is provided via an outdated copper-based network. AT&T says that moving away from the landline phone network will allow them to invest more resources in high-speed broadband infrastructure.

AT&T has asked the County of Nevada to help them identify and connect with any of their traditional landline phone customers who have no other voice service alternatives (including mobile/cell phone service). They understand the public safety hazard of having no phone service and want to maintain service for households in that situation.

How to get on the list
If your household depends on your AT&T landline service, please send an email to:
bdofsupervisors@nevadacountyca.gov and include:

• your street address
• your…

[read more]

• PG&E's Guard Against Scams Web Page:
  https://www.pge.com/en_US/residential/customer-service/help/scams/scams.page
  
  If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 833-500-SCAM (833-500-7226).

Broadband for All offers resources that work to give all Californians access to high-speed internet and affordable service and devices. Their website offers tools and information for both residents and agencies.

For residents:

Affordable Service Program Finder

On the ​Affordable Service Programs webpage, users can locate programs in their area that offer low-cost internet service, computer offers, and general digital skills training by:

1. Entering their zip code in the space provided

2. Checking the condition boxes that apply to their household

3. Clicking the "Find offers" button to populate search results

For agencies:

Funding Opportunities Webpage

On the Funding Opportunities webpage, users can enter their information (agency type and desired funding type) to search for available state and federal broadband funding programs.

California Advanced Services Fund (CASF) Eligibility Locator

The California Interactive Broadband Map provides information on funding eligibility by location for …

[read more]

PG&E's Budget Billing program offers a payment plan that averages annual energy costs (over the past 12 months) to determine a monthly payment amount.

Web pages

• Home - https://www.pge.com/en/account/billing-and-assistance/financial-assistance/budget-billing-program.html

Southwest Gas provides a gas bill discount to income-eligible customers. Customers may receive up to a 20% discount on monthly gas bills at their primary residence. Eligibility is determined by either total household gross income or if the household receives other public assistance through programs such as Medicaid/Medi-Cal, Supplemental Security Income, CalFresh/SNAP, Head Start (Tribal Only), Bureau of Indian Affairs General Assistance, WIC, National School Lunch Program, Low Income Home Energy Assistance (LIHEAP), CalWORKS (TANF) or Tribal TANF.

Web pages

• Review income guidelines here - https://myaccount.swgas.com/Portal/#/CareProgramPre
• Apply here if eligible - https://myaccount.swgas.com/Portal/#/EnrollCAREProgramPre
• Contact Southwest Gas: https://www.swgas.com/en/contact-us. Contact page includes links to bill pay kiosk locations and more.

The California Interactive Broadband Map provides Californians a means to look up broadband speeds and service providers in their area.

To search broadband speeds and service providers by address

• Go to https://www.broadbandmap.ca.gov/
• Select the “Address Search” tool
• Enter the address you would like to find information for in the search box
• Click “Load Location”
  
• See search results under "Results"

Web Pages

• California Interactive Broadband Map -https://www.broadbandmap.ca.gov/