Environmental Utilities is Roseville's service provider for water, wastewater, waste services, recycled water and stormwater quality services. 

Web pages

• Environmental Utilities home - https://www.roseville.ca.us/cms/One.aspx?portalId=7964922&pageId=8717422
• Recycling - https://www.roseville.ca.us/cms/One.aspx?portalId=7964922&pageId=8908309
• Water Wise House Calls - https://www.roseville.ca.us/cms/one.aspx?portalId=7964922&pageId=10783212
• Contact - https://www.roseville.ca.us/government/departments/environmental_utilities/contact_us

Cal Fire's Office of the State Fire Marshal oversees Fire Hazard Severity Zones maps and other information. Scroll down the page to find the map where you can enter your address to learn your fire hazard severity.

Web pages

• Fire Hazard Severity Zones Map - https://osfm.fire.ca.gov/what-we-do/community-wildfire-preparedness-and-mitigation/fire-hazard-severity-zones

Note
QUESTION: How do the CAL FIRE Fire Hazard Severity Zone Maps differ from California Public Utilities Commission(CPUC) High Fire Threat District Maps?

ANSWER:
CPUC map scores areas based on where fires start.
CAL FIRE Fire Hazard Severity Zone Map shows where potential fires may cause impacts.

Source: https://34c031f8-c9fd-4018-8c5a-4159cdff6b0d-cdn-endpoint.azureedge.net/-/media/osfm-website/what-we-do/community-wildfire-preparedness-and-mitigation/fire-hazard-severity-zones/fire-hazard-severity-zones-map/2023-fhsz-faqs-march-11-2024.pdf

The CPUC High Fire Threat District (HFTD) map is online. You can enter your address to learn if you are in a High Fire Threat District.

The CPUC’s Fire Map (or FireMap) is at . Most of Nevada County and Placer County are in Tier 2 or 3. To find your tier, click on the Layer List icon at top right of map. Some PG&E programs use this map to determine program eligibility (e.g. for portable backup battery program).

ABOUT THE MAP
The CPUC High Fire-Threat District Map includes three fire-threat areas:

Zone 1 consists of Tier 1 High-Hazard Zones (HHZs) from the United States Forest Service (USFS) and California Department of Forestry and Fire Protection (CAL FIRE) joint map of Tree Mortality HHZs. Tier 1 HHZs (CAL FIRE) are in direct proximity to communities, roads, and utility lines, and are a direct threat to public safety.

Tier 2 consists of areas on the CPUC Fire-Threat Map where there is an elevated risk (including likelihood and potential impacts on people and property) from wildfires … [read more]

Qualifications for the Residential Generator and Battery Rebate Program (GBRP) are as follows:
Customer must have a Pacific Gas and Electric Company (PG&E) active Electric account tied to a qualifying address (Site), has not participated in PG&E’s Customer Resiliency Programs which include the California Foundation of Independent Living Centers Disability Disaster Access and Resources Program, the Portable Battery Program, and the Self-Generation Incentive Program AND customer must meet ONE of the following criteria:

• Customer's Site depends on a water well pump for its water needs and is NOT included in the CA Water Agency map (https://gispublic.waterboards.ca.gov/portal/apps/webappviewer/index.html?id=272351aa7db14435989647a86e6d3ad8) but rather the customer's Site is served by a water agency, does not have a water pump, and is located in a high fire threat district or risk area (HFRA) tier 2 or 3 area on the HFRA map California Public Utilities Commission (CPUC…

[read more]

PG&E Geographic Zones - https://www.pge.com/en/outages-and-safety/safety/wildfire-preparedness-support/weather-and-fire-detection.html​

Areas of Nevada and Placer Counties that are served by PG&E are in Zone 5.

Zone outlines are based on the California Public Utilities Commission (CPUC) High Fire Threat Map https://files.cpuc.ca.gov/Safety/fire-threat_map/Version%201/PrintablePDFs/8.5X11inch_PDF/High_Fire-Threat_District_Map_final.pdf​ (info about the map). CPUC Fire Map is here:https://files.cpuc.ca.gov/Safety/fire-threat_map/2018/PrintablePDFs/8.5X11inch_PDF/CPUC_Fire-Threat_Map_final_OLD.pdf

Guide to 3-digit N11 phone numbers

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone number for access …

[read more]

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form here: https://appsssl.cpuc.ca.gov/cpucapplication/

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s res…

[read more]

Two PG&E web pages with info about multiple financial assistance resources

• Financial assistance and support for customers - https://www.pge.com/en_US/about-pge/company-information/protective-protocols/financial-support-awareness.page
• Find help to pay your bill or save energy - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.page

One-Time Assistance
REACH - RELIEF FOR ENERGY ASSISTANCE THROUGH COMMUNITY HELP – through Dollar Energy. The PG&E REACH program helps low-income families keep their utilities services turned on in times of hardship or crisis. The REACH program is managed by Dollar Energy. See 2023 REACH info here: https://www.dollarenergy.org/need-help/california/reach-program/#:~:text=The%20maximum%20grant%20amount%20an,to%20pay%20past%20due%20amounts. Call 800-933-9677 or apply online at hardshiptools.org/MyApp
 
LIHEAP – through Project GO
https://www.projectgoinc.org/energy.html
Th… [read more]

Tahoe City Public Utility District: Parks and Recreation provides information on parks, beaches, recreation programs and classes.

Pioneer Community Energy is a Community Choice Aggregator (CCA) that was formed in 2017. CCAs are not-for-profit public agencies that purchase electricity for residents and businesses in the community, leading to more competitive energy rates. Pioneer is one of 24 operational CCAs in California. CCAs work with investor-owned utilities (IOUs) like PG&E. PG&E maintains the physical infrastructure, delivers the power, and provides the billing service. 

Pioneer serves large areas of Placer and El Dorado counties and the Cities of Grass Valley and Nevada City in Nevada County.

Pioneer customers are also PG&E customers since PG&E’s transmission infrastructure (poles and wires) is used to deliver the electric generation provided by Pioneer. For more, visit the How It Works page - pioneercommunityenergy.org/how-it-works/

Since Pioneer customers are also PG&E customers because PG&E provides the delivery infrastructure, Pioneer customers are el… [read more]