PACIFIC GAS AND ELECTRIC COMPANY
location_on
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300 Lakeside Drive
Oakland, Alameda
local_phone
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24-hour Emergency Reporting
800-743-5000
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24-hour Power Outage Information Center
800-743-5002
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TTY
800-652-4712
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Toll-Free
24-hour Residential Customer Service
877-660-6789
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Hot-Line
24-hour Emergency
9-1-1
Qualifications for the Residential Generator and Battery Rebate Program (GBRP) are as follows:
Customer must have a Pacific Gas and Electric Company (PG&E) active Electric account tied to a qualifying address (Site),
has not participated in PG&E’s Customer Resiliency Programs which include the California Foundation of Independent Living Centers Disability Disaster Access and Resources Program, the Portable Battery Program, and the Self-Generation Incentive Program
AND customer must meet
ONE of the following criteria:
Qualifications for the Non-Residential Generator Rebate Program (GRP) are as follows:
Customer must have a Pacific Gas and Electric Company (PG&E) active Electric account tied to a qualifying address (Site), has not participated in PG&E’s Customer Resiliency Programs which include the California Foundation of Independent Living Centers Disability Disaster Access and Resources Program, the Portable Battery Program, and the Self-Generation Incentive Program AND customer must meet ONE of the following criteria:
- The customer's Site depends on a water well pump for its water needs and is NOT included in the CA Water Agency map rather customer's Site is served by a water agency, does not have a water pump, and is located in a high fire threat district or risk area (HFRA) tier 2 or 3 area on the California Public Utilities Commission (CPUC) HFRA map at: https://ia.cpuc.ca.gov/firemap; or
- Customer is a small/micro non-critical care essential business; Grocery Stores, convenience stores, Veterinarian Services, Dental Offices, Urgent Care/Clinics, and owners of Mobile Home Parks.
Applications are available for the Residential Generator and Battery Rebate Program (GBRP) as well as the Non-Residential Generator Rebate Program (GRP). Applications for both programs are available at
https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/generator-and-battery-rebate-program.html