Medi-Cal provides telephone support during normal business hours and an automated phone line for additional information and help after hours.

Medi-Cal phone support: 800-541-5555. The Telephone Service Center (TSC) is available 8am to 5pm, Monday through Friday, except holidays.

People who have straight Medi-Cal can call this number to get a list of providers in their area that take Medi-Cal. Once they have Anthem Blue Cross, California Health and Wellness, or other managed care, they will need to contact those companies directly for a list of providers. In January 2024 the Medi-Cal contracted provider in Nevada and Placer Counties will be Partnership Healthplan of California (which will replace both Anthem Blue Cross and California Health and Wellness).

Automated Phone Center: 800-786-4346. The automated phone center is available 7am to 8pm, Pacific Standard Time, seven days a week.

​​​Medi-Cal is California's Medicaid program. This is a public health insurance program which provides needed health care services for low-income individuals including families with children, seniors, persons with disabilities, foster care, pregnant people, and low income people with specific diseases such as tuberculosis, breast cancer, or HIV/AIDS.

Medi-Cal is free or low-cost for California residents who meet eligibility requirements. Medi-Cal considers income, but there is no asset limit (bank accounts, cash, property, vehicles).

Most applicants who apply through Covered California and enroll in Medi-Cal will receive care through managed health care plans. In Nevada and Placer Counties the managed care provider is Partnership HealthPlan of California (PHC). Medi-Cal is financed equally by the state and federal government. ​​​​Medi-Cal and Covered California use the same application. This means that once you apply using CoveredCA.com, you’ll find out which program you qualify for. So… [read more]

Health Care Options provides Medi-Cal beneficiaries with resources to make informed choices about Medi-Cal benefits.

Medi-Cal beneficiaries can call Health Care Options to select a plan, change a plan, or disenroll.

Health Care Options is a branch of the Managed Care Operations Division of the CA Dept. of Health Care Services.

Web pages

• Home - https://www.healthcareoptions.dhcs.ca.gov/en

If people start Medi-Cal before 1/1/2024, they can contact Health Care Options for info about how to get care. On 1/1/2024 Partnership HealthPlan of California takes over from Anthem Blue Cross and California Health and Wellness for Medi-Cal managed care in Nevada and Placer counties.

Partnership HealthPlan of California is a non-profit community based health care organization that contracts with the State to administer Medi-Cal benefits through local care providers. 
 
 

Medi-Cal offers transportation to and from appointments for services covered by Medi-Cal. This includes transportation to medical, dental, mental health, or substance use disorder appointments, and to pick up prescriptions and medical supplies.
 
There are two types of transportation for appointments

• Non-emergency medical transportation (NEMT) is transportation by ambulance, wheelchair van, or litter van for those who cannot use public or private transportation. This requires a Provider Certification Statement (essentially a prescription for transportation). PHC can assist with obtaining this.
• Non-medical transportation (NMT) is transportation by private or public vehicle for people who do not have another way to get to their appointment.

The plan’s responsibility is to get members to their medically necessary Medi-Cal covered services using the least costly method of transportation that meets the member’s needs.
 
Management of transportation operations is in-house at Partnershi… [read more]

Polytrauma/TBI System of Care is for veterans and returning service members with injuries to more than one physical region or organ system, one of which may be life threatening, and which results in physical, cognitive, psychological, or psychosocial impairments and functional disability. We provide comprehensive, high-quality, and inter-disciplinary care to patients. Teams of physicians from every relevant field plan and administer an individually tailored rehabilitation plan to help the patient recover as much as possible.

Websites:

• Main page - https://www.polytrauma.va.gov/