Call 9-1-1 if...

• a power line is down
• you smell natural gas or propane, which indicates a possible gas leak
• for any other possibly life threatening situation

A natural gas leak or a propane leak can be extremely dangerous. This includes any size of propane tank, including small ones used with barbecues. Report gas leaks immediately by calling 9-1-1 and then call your provider.

Never touch downed wires. If you see a downed power line, assume it is energized and extremely dangerous. Do not touch or try to move it—and keep children and animals away. Report downed power lines immediately by calling 9-1-1 and then call your electricity provider.

Most of Nevada & Placer counties

• PG&E, 800-743-5002

Tahoe Truckee

• PG&E, 800-743-5002
• Liberty Utilities, 844-245-6868
• Southwest Gas, 877-860-6020
• Truckee Donner Public Utility District, 530-587-3896

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PG&E provides utility services, including electric and natural gas. Electri… [read more]

When there is high demand on California’s electric grid, PG&E may be ordered to do Rotating Power Outages through different PG&E service block numbers. Estimated restoration times are 2-3 hours after the outage actually starts. The situation remains dynamic and shutoff and restoration times may change.
 
FIND YOUR PG&E BLOCK NUMBER
If there is enough advance notice, you can learn if you will be affected by a Rotating Power Outage by finding your block number at https://pgealerts.alerts.pge.com/outagecenter/addresslookup/?_gl=1*623ofj*_ga*MjAwMDU1NTUwMi4xNjk4OTQ5MTI5*_ga_FQYX57XZEJ*MTY5OTg5NjMwNy42LjEuMTY5OTkwMDE4Mi42MC4wLjA. or on your PG&E bill in the section that says “Service Information.”
 
The need for outages is determined by the statewide grid operator, the California Independent System Operator or CAISO, not PG&E. Rotating outages are not related to any issues with PG&E's equipment or its ability to deliver energy locally.
 
Rotating Power Outag… [read more]

PG&E Geographic Zones - https://www.pge.com/en/outages-and-safety/safety/wildfire-preparedness-support/weather-and-fire-detection.html​

Areas of Nevada and Placer Counties that are served by PG&E are in Zone 5.

Zone outlines are based on the California Public Utilities Commission (CPUC) High Fire Threat Map https://files.cpuc.ca.gov/Safety/fire-threat_map/Version%201/PrintablePDFs/8.5X11inch_PDF/High_Fire-Threat_District_Map_final.pdf​ (info about the map). CPUC Fire Map is here:https://files.cpuc.ca.gov/Safety/fire-threat_map/2018/PrintablePDFs/8.5X11inch_PDF/CPUC_Fire-Threat_Map_final_OLD.pdf

People can sign up for PSPS outage notifications if they have a PG&E account, if they do not have a PG&E account, or if they want notifications for one or more other addresses (work, school, etc.). https://pgealerts.alerts.pge.com/outages/psps-address-alert/

More info:
https://www.pge.com/en_US/residential/your-account/account-management/manage-your-account/alerts-and-notifications/update-your-contact-information.page?utm_source=spm-gs&utm_campaign=pge-psps&utm_medium=trfc-allpge-kw-pub-a-en&utm_content=search-SPMAAC884ED&gclid=CjwKCAiAv_KMBhAzEiwAs-rX1HMusJIJAxsy7R-ruAg5tExoHhdB4-VxdCjVAp1L4TbBYS4FUK0DphoCRUcQAvD_BwE

WHEN A POWER SHUTOFF HAPPENS go to this page for updates:
https://pgealerts.alerts.pge.com/updates/
If this link does not work it may be due to extremely high volume. Try again later.

For translated support in over 200 additional languages, please call PG&E at 833-208-4167.

Scroll down that page (link) to find locations of Community Resource Centers where devices can be charged and other COVID-safe services may be available.

To get to that same page people can also put "pge power shutoff" into the search engine on their phone, bring up the PG&E page, and click the button to "Get Current Information."

Look up your address and see an outage map - https://pgealerts.alerts.pge.com/updates/

Weather awareness, zone map, definition of terms for PSPS potential (not expected, elevated, PSPS watch, PSPS warning) - pge.com/weather

FOOD SAFETY DURING AND AFTER A POWER SHUTOFF
https://www.foodsafety.gov/food-safety-charts/food-safety-during-power-outage

PREPARING FOR A POWER SHUTOFF
PG… [read more]

PG&E offers Time of Use and Tiered rate plans. In 2022 most PG&E customers were moved to Time of Use plans. Medical Baseline Customers were not automatically moved to a Time Of Use plan but could change to one if they wished.

Web pages

• Find your best rate plan - https://www.pge.com/en/account/rate-plans/find-your-best-rate-plan.html?cid=ps_RPO_TOU2021_20210329_StartNow_Search__v1_TIME&gclid=CjwKCAiAsNKQBhAPEiwAB-I5zWEcHjUnLHp3TU_Lz2Vz1XCpyu-TTenUw4JHHF2HPlVSacOjvCB1uxoCkoEQAvD_BwE
• Time-of-Use Residential Transition Frequently Asked Questions - https://www.pge.com/assets/pge/docs/account/billing-and-assistance/TOU-Transition-FAQs.pdf
• Time-of-Use Rate Plans - https://www.pge.com/en/account/rate-plans/find-your-best-rate-plan/time-of-use-rate-plans.html
• Understand the PG&E Tiered Rate Plan (E-1) https://www.pge.com/content/pge/language-masters/en/account/rate-plans/find-your-best-rate-plan/tiered-rate-plan.html
• Understanding Your Baseline Allowance http…

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California LifeLine provides discounted home phone (landline) and cell phone services to qualifying California households.

Some wireless service providers offer high-speed data, unlimited talk, text, and a free smartphone at no cost to those who qualify for free wireless service through government programs like California Lifeline and the Affordable Connectivity Program (ACP).

MOBILE (CELL PHONE SERVICE) PROVIDERS FOR NEVADA AND PLACER COUNTIES MAY INCLUDE:

• Access
• Airtalk
• American Assistance
• Assurance
• Entouch
• Infiniti
• Life
• Safelink
• SafetyNet
• Standup
• Tag Mobile
• TruConnect
• and more

Visit CPUC's Provider Search webpage for details on cellular providers and/or to search for landline (home phone) providers - https://www.californialifeline.com/en/provider_search

Source/s:

• California Lifeline Eligibility - https://www.cpuc.ca.gov/lifeline
• California Lifeline home page - https://www.californialifeline.com/en (can select from several languages)
• California Lifeline PRO…

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Guide to 3-digit N11 phone numbers

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone number for access …

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The CPUC’s Self-Generation Incentive Program (SGIP) offers rebates for installing energy storage technology at both residential and non-residential facilities. These storage technologies include battery storage systems that can function during a power outage. Depending on the battery and how much you are using it, batteries can provide power for several hours, or longer.

PG&E is a Program Administrator of the Self-Generation Incentive Program (SGIP) in its service area.

In preparation for the next wildfire season, the CPUC has authorized funding of more than $1 billion through 2024 for SGIP. This funding includes prioritization of communities living in high fire-threat areas, communities that have experienced two or more utility Public Safety Power Shut-off (PSPS) events, as well as low income and medically vulnerable customers. The funds are also available for “critical facilities” that support community resilience in the event of a PSPS or wildfire.

If you are a… [read more]

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form here: https://appsssl.cpuc.ca.gov/cpucapplication/

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s res…

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