The California Public Utilities Commission (CPUC) provides a High Fire Threat District (HFTD) map to identify areas with elevated or extreme wildfire risks. 

This map is used by utility companies, such as PG&E, to determine eligibility for certain safety programs, including portable backup battery programs.

About the Map:

The CPUC High Fire-Threat District Map includes three fire-threat areas:

• Zone 1: Tier 1 High-Hazard Zones (HHZs) identified by the U.S. Forest Service (USFS) and CAL FIRE. These zones are near communities, roads, and utility lines and pose a direct threat to public safety.
• Tier 2: Areas with elevated wildfire risk from overhead utility power lines and facilities.
• Tier 3: Areas with extreme wildfire risk, where the highest likelihood of fire initiation and growth exists. This tier requires the most stringent utility regulations to reduce fire risks.

Most of Nevada County and Placer County are designated as Tier 2 or Tier …

A guide to 3-digit N11 phone numbers is located here.

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone…

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form.

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s response to your concern, if available.
• If you have s…