The Arrearage Management Plan (AMP) is a debt forgiveness plan for PG&E customers who are eligible. For every on-time payment over a 12-month period, a portion of the customer’s past due amount is reduced. Customers must be enrolled in one of PG&E's financial assistance programs, CARE or FERA, and may also be participating in REACH and/or LIHEAP programs.
 
See ARREARAGE MANAGEMENT PLAN (AMP) on this page for more info and FAQs:
https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.page

Who can participate in AMP?
In order to be eligible for this plan, you must be a residential customer and meet all the following eligibility requirements. You must:

• Be enrolled in one of PG&E's financial assistance programs, CARE or FERA. https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/care/care.page
• Owe at least $500 or more on your gas and electric bill…

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PG&E's Guard Against Scams web page:
https://www.pge.com/en_US/residential/customer-service/help/scams/scams.page

If you have doubts about an incoming call from PG&E, hang up and call the PG&E Customer Service number: 833-500-SCAM (833-500-7226).

Offers a payment plan which averages annual energy costs over the past 12 months to determine a monthly payment amount. Allows for consistent monthly energy bills even if energy use changes significantly from season to season. 

CARE and FERA are PG&E discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. People need to complete the online CARE/FERA enrollment form to find out if they're eligible. http://www.pge.com/carefera

• California Alternate Rates for Energy Program (CARE). A monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs.
• Family Electric Rate Assistance Program (FERA). A monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.

Email: CAREandFERA@pge.com
Phone: 866-743-2273

Learn how to file a claim with PG&E - https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page

If you just want to submit a complaint, see info here: https://pgesupport.zendesk.com/hc/en-us/articles/360054835371-How-can-I-submit-a-complaint-#:~:text=For%20all%20other%20complaints%2C%20contact,%2D800%2D743%2D5000.

If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under our Safety Net program. This program provides a payment of $25 - $100, which we pay automatically about 60 days following the storm outage. https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html​

PLEASE NOTE: Do not submit a claim form to get a Safety Net payment. Visit Compensation for Extended Outages:https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-res… [read more]

MEDICAL BASELINE PROGRAM
The Medical Baseline Program, also known as Medical Baseline Allowance, is an assistance program for residential customers who depend on power for certain medical needs. Qualifying medical devices include any medical device used to sustain life. Devices include equipment used for mobility, per a licensed medical practitioner. Devices are for home use only. Devices used for therapy generally do not qualify.

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PORTABLE BATTERY PROGRAM (PBP)
PG&E's Portable Battery Program (PBP) provides backup battery power to qualified customers who depend on life-sustaining medical equipment. The program is available before, during, and after Public Safety Power Shutoff (PSPS) events when PG&E needs to turn off power during severe weather for public safety to prevent wildfires. 

IDENTIFYING CUSTOMERS WHO COULD QUALIFY FOR PORTABLE BATTERIES
PG&E identifies customers who might qualify for this program. Community Based Organizations co… [read more]

PG&E outages map is here: https://pgealerts.alerts.pge.com/outagecenter/

Outage map with info specific to Public Safety Power Shutoff (PSPS) events is here: https://pgealerts.alerts.pge.com/outages/map/

Two PG&E web pages with info about multiple financial assistance resources

• Financial assistance and support for customers - https://www.pge.com/en_US/about-pge/company-information/protective-protocols/financial-support-awareness.page
• Find help to pay your bill or save energy - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.page

One-Time Assistance
REACH - RELIEF FOR ENERGY ASSISTANCE THROUGH COMMUNITY HELP – through Dollar Energy. The PG&E REACH program helps low-income families keep their utilities services turned on in times of hardship or crisis. The REACH program is managed by Dollar Energy. See 2023 REACH info here: https://www.dollarenergy.org/need-help/california/reach-program/#:~:text=The%20maximum%20grant%20amount%20an,to%20pay%20past%20due%20amounts. Call 800-933-9677 or apply online at hardshiptools.org/MyApp
 
LIHEAP – through Project GO
https://www.projectgoinc.org/energy.html
Th… [read more]

PG&E is a Program Administrator of the statewide Self-Generation Incentive Program (SGIP), which is providing financial incentives for Medical Baseline customers installing new, qualifying equipment for storing energy for their homes.

The SGIP Equity Resiliency incentive is designed to allow customers to install a home battery storage system at no cost to them. In July 2020, PG&E was approved for the SGIP Marketing Education and Outreach Plan and Financial Assistance pilot, both of which are specifically focused on supporting Medical Baseline customers in High Fire Threat Districts (HFTD). The Financial Assistance pilot alleviates the need for customers to pay upfront costs and enables additional customers to participate in the program.

Web pages

• Find out if you are eligible - https://www.pge.com/en/save-energy-and-money/rebates-and-incentives/self-generation-incentive-program/self-generation-incentive-plan-equity-resiliency.html
• Rebates & incentives - https://www.p…

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Residential customers who go without power for 48 hours or longer due to severe events like storms may qualify for the Storm Inconvenience Payment, a part of the PG&E Safety Net program. 

Web pages

• Storm Inconvenience Payment - https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html