Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form here: https://appsssl.cpuc.ca.gov/cpucapplication/

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s res…

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Hunger Relief Program - https://sierracommunityhouse.org/our-services/hunger-relief/

The Hunger Relief Program, formerly Project MANA, is a food pantry that provides hunger relief services through weekly food distributions and other community food programs. All services are free and available in English and Spanish.

Sierra Community House Food Distributions

• Drive-Through Food Distribution takes place every Tuesday from 1-6pm at the Truckee Warehouse - 12116 Chandelle Way Unit 2D, Truckee, CA 96161
• Walk-Up Food distribution takes place every Wednesday from 3-4:30pm at the Kings Beach Office – 265 Bear St, Kings Beach, CA 96143
• Drive-Through Food Distribution takes place every Thursday from 2:30-3:30pm at St. Patrick’s Episcopal Church – 341 Village Blvd., Incline Village NV 89451
• They will be following CDC, Placer County, Nevada County, and Washoe County COVID-19 public health and safety recommendations.
• All are welcome, se…

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In the US, immunizations have reduced or eliminated many infectious diseases that once routinely killed or harmed many infants, children, and adults. However, the viruses and bacteria that cause immunization-preventable disease and death still exist and can be passed on to people who are not protected by immunizations.

Placer County residents can get assistance scheduling flu and COVID-19 vaccine appointments by calling 211 or 833-342-5211, unless they are insured by Kaiser Permanente, in which case they need to schedule directly with Kaiser at kp.org.

Find vaccine information on Placer County's Immunizations webpage including:

• Child Immunizations
• Adult Immunizations
• Travel Health
• Flu Immunizations
• COVID-19 Immunization
• MPX (Monkeypox) Immunization

Immunizations for School
California Law (Health and Safety Code 120325-120375) requires that children entering public or private schools, including childcare, preschool, elementary, or secondary schools, receive required immunizations. Pla… [read more]

The Nevada County Community Library offers comprehensive public library services to residents of Nevada County. Browse the website to learn more: https://www.nevadacountyca.gov/3455/Library. Services include:

• Reference assistance and access to digital database resources.
• Borrowing privileges for books, movies, music, electronic format materials, and California State Parks passes.
• Access to a computer lab with internet, printers, and a 3-D printer.
• Computer and technology classes and many other online resources.
• Collaborative Technology Center - https://www.nevadacountyca.gov/2000/Collaborative-Technology-Center. Including one-on-one tech help appointments some days and tech help drop-in on Wednesdays from 10am-12pm. See calendar: https://madelynhelling.evanced.info/signup/calendar
• Story time and reading programs for children and teens, including Dial-a-Story.
• Gene Albaugh Community Room meeting space for community groups.
• Doris Foley Library for Historical Research…

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MEDICAL BASELINE PROGRAM
The Medical Baseline Program, also known as Medical Baseline Allowance, is an assistance program for residential customers who depend on power for certain medical needs. Qualifying medical devices include any medical device used to sustain life. Devices include equipment used for mobility, per a licensed medical practitioner. Devices are for home use only. Devices used for therapy generally do not qualify.

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PORTABLE BATTERY PROGRAM (PBP)
PG&E's Portable Battery Program (PBP) provides backup battery power to qualified customers who depend on life-sustaining medical equipment. The program is available before, during, and after Public Safety Power Shutoff (PSPS) events when PG&E needs to turn off power during severe weather for public safety to prevent wildfires. 

IDENTIFYING CUSTOMERS WHO COULD QUALIFY FOR PORTABLE BATTERIES
PG&E identifies customers who might qualify for this program. Community Based Organizations co… [read more]

Complaints
The Department of Housing and Community Development receives and processes complaints from the public and from public officials related to living in manufactured homes and mobile homes. The agency protects families and individuals who live in mobile homes by inspecting mobile home parks for health and safety violations in areas where the local government has not assumed enforcement. HCD further protects consumers by enforcing regulations for those who build and sell manufactured homes. This agency receives and processes complaints from the public and from public officials related to living in manufactured homes and mobile homes. Individuals can submit a complaint online.

Buy, Sell, Transfer Instructions
Basic instructions and links to the forms needed for buying, selling, or transferring title/ownership of a mobilehome/manufactured home or commercial modular. 

Web pages

• Home - https://www.hcd.ca.gov/manufactured-and-mobilehomes
• Submit a Compla…

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PG&E outages map is here: https://pgealerts.alerts.pge.com/outagecenter/

Outage map with info specific to Public Safety Power Shutoff (PSPS) events is here: https://pgealerts.alerts.pge.com/outages/map/

Two PG&E web pages with info about multiple financial assistance resources

• Financial assistance and support for customers - https://www.pge.com/en_US/about-pge/company-information/protective-protocols/financial-support-awareness.page
• Find help to pay your bill or save energy - https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/payment-assistance-overview/payment-assistance-overview.page

One-Time Assistance
REACH - RELIEF FOR ENERGY ASSISTANCE THROUGH COMMUNITY HELP – through Dollar Energy. The PG&E REACH program helps low-income families keep their utilities services turned on in times of hardship or crisis. The REACH program is managed by Dollar Energy. See 2023 REACH info here: https://www.dollarenergy.org/need-help/california/reach-program/#:~:text=The%20maximum%20grant%20amount%20an,to%20pay%20past%20due%20amounts. Call 800-933-9677 or apply online at hardshiptools.org/MyApp
 
LIHEAP – through Project GO
https://www.projectgoinc.org/energy.html
Th… [read more]

Pioneer Community Energy is a Community Choice Aggregator (CCA) that was formed in 2017. CCAs are not-for-profit public agencies that purchase electricity for residents and businesses in the community, leading to more competitive energy rates. Pioneer is one of 24 operational CCAs in California. CCAs work with investor-owned utilities (IOUs) like PG&E. PG&E maintains the physical infrastructure, delivers the power, and provides the billing service. 

Pioneer serves large areas of Placer and El Dorado counties and the Cities of Grass Valley and Nevada City in Nevada County.

Pioneer customers are also PG&E customers since PG&E’s transmission infrastructure (poles and wires) is used to deliver the electric generation provided by Pioneer. For more, visit the How It Works page - pioneercommunityenergy.org/how-it-works/

Since Pioneer customers are also PG&E customers because PG&E provides the delivery infrastructure, Pioneer customers are el… [read more]

Placer Alerts uses Everbridge, a community notification system, to inform residents in Placer, Sacramento, and/or Yolo counties of emergency events and other important public safety information.

Also known as the Regional Mass Notification System, Placer Alerts provides info from Auburn Police Department, Lincoln Police Department, Placer County Sheriff's Office, Rocklin Police Department, Roseville Police Department, and the Placer County Office of Emergency Services.

Sign up for Placer Alerts online. You can download the Everbridge mobile app to receive notifications through your smartphone. It also includes a map where you can search for current alerts in your vicinity. 

Web pages

• Placer Alerts Sign Up - www.placer-alert.org
• Everbridge (More information)- https://www.everbridge.com/
• Mobile & desktop apps - https://www.everbridge.com/platform/applications/
• Everbridge FAQs (Frequently Asked Questions) - https://member.everbridge.net/4530030856…

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