PG&E is a Program Administrator of the statewide Self-Generation Incentive Program (SGIP), which is providing financial incentives for Medical Baseline customers installing new, qualifying equipment for storing energy for their homes.

The SGIP Equity Resiliency incentive is designed to allow customers to install a home battery storage system at no cost to them. In July 2020, PG&E was approved for the SGIP Marketing Education and Outreach Plan and Financial Assistance pilot, both of which are specifically focused on supporting Medical Baseline customers in High Fire Threat Districts (HFTD). The Financial Assistance pilot alleviates the need for customers to pay upfront costs and enables additional customers to participate in the program.

Web pages

• Find out if you are eligible - https://www.pge.com/en/save-energy-and-money/rebates-and-incentives/self-generation-incentive-program/self-generation-incentive-plan-equity-resiliency.html
• Rebates & incentives - https://www.p…

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Residential customers who go without power for 48 hours or longer due to severe events like storms may qualify for the Storm Inconvenience Payment, a part of the PG&E Safety Net program.

Web pages

• Storm Inconvenience Payment - https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html

Pacific Gas and Electric Company (PG&E) provides utility services, including electric and natural gas. Electric and gas interruption emergency services at any time of the day or night. Provides connection and disconnection services.

​Call 9-1-1 if...

• a power line is down
• you smell natural gas or propane, which indicates a possible gas leak
• for any other possibly life threatening situation

Never touch downed wires. If you see a downed power line, assume it is energized and extremely dangerous. Do not touch or try to move it—and keep children and animals away. Report downed power lines immediately by calling 9-1-1 and then call your electricity provider.

Most of Nevada & Placer Counties:

• PG&E, 800-743-5002

Tahoe Truckee:

• PG&E, 800-743-5002
• Liberty Utilities, 844-245-6868
• Southwest Gas, 877-860-6020
• Truckee Donner Public Utility District, 530-587-3896
  
  

Web pages

• Home - www.pge.com
• Service Areas - https://www.pge.com/tariffs/assets/pdf/tariffbook/ELEC_MAPS_Service%20Ar…

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When there is high demand on California’s electric grid, PG&E may be ordered to do Rotating Power Outages through different PG&E service block numbers. Estimated restoration times are 2-3 hours after the outage actually starts. The situation remains dynamic and shutoff and restoration times may change.

FIND YOUR PG&E BLOCK NUMBER
If there is enough advance notice, you can learn if you will be affected by a Rotating Power Outage by finding your block number at https://pgealerts.alerts.pge.com/outagecenter/addresslookup/?_gl=1*623ofj*_ga*MjAwMDU1NTUwMi4xNjk4OTQ5MTI5*_ga_FQYX57XZEJ*MTY5OTg5NjMwNy42LjEuMTY5OTkwMDE4Mi42MC4wLjA. or on your PG&E bill in the section that says “Service Information.”

The need for outages is determined by the statewide grid operator, the California Independent System Operator or CAISO, not PG&E. Rotating outages are not related to any issues with PG&E's equipment or its ability to deliver energy locally.

Rotating Power Outages are due to s…

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Pacific Gas and Electric Company (PG&E) operates a Geographic Zones Map to help communities understand local wildfire risks and Public Safety Power Shutoff (PSPS) protocols.

The program is informed by the California Public Utilities Commission (CPUC) High Fire Threat Map. 

In Nevada and Placer Counties, PG&E designates service areas under Zone 5, indicating elevated wildfire threat levels.

Services include

• Zone-based maps for PG&E service areas
• Identification of areas subject to PSPS due to wildfire risk

Additional notes

Maps are updated in coordination with state-level fire safety authorities. Zone designations help residents prepare for outages and understand regional fire risk levels.

Web pages

• Home - https://www.pge.com/en/outages-and-safety/safety/wildfire-preparedness-support/weather-and-fire-detection.html 
• California Public Utilities Commission (CPUC) High Fire Threat Map - https://files.cpuc.ca.gov/Safety/fire-threat_map/Version%201/P…

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People can sign up for Public Safety Power Shutoff (PSPS) outage notifications if they have a PG&E account.


Web pages

• Sign Up Here - https://www.pge.com/en_US/residential/your-account/account-management/manage-your-account/alerts-and-notifications/update-your-contact-information.page?utm_source=spm-gs&utm_campaign=pge-psps&utm_medium=trfc-allpge-kw-pub-a-en&utm_content=search-SPMAAC884ED&gclid=CjwKCAiAv_KMBhAzEiwAs-rX1HMusJIJAxsy7R-ruAg5tExoHhdB4-VxdCjVAp1L4TbBYS4FUK0DphoCRUcQAvD_BwE

WHEN A POWER SHUTOFF HAPPENS go to this page for updates:
https://pgealerts.alerts.pge.com/updates/
If this link does not work it may be due to extremely high volume. Try again later.

For translated support in over 200 additional languages, please call PG&E at 833-208-4167.

Scroll down that page (link) to find locations of Community Resource Centers where devices can be charged and other COVID-safe services may be available.

To get to that same page people can also put "pge power shutoff" into the search engine on their phone, bring up the PG&E page, and click the button to "Get Current Information."

Look up your address and see an outage map - https://pgealerts.alerts.pge.com/updates/

Weather awareness, zone map, definition of terms for PSPS potential (not expected, elevated, PSPS watch, PSPS warning) - pge.com/weather

FOOD SAFETY DURING AND AFTER A POWER SHUTOFF
https://www.foodsafety.gov/food-safety-charts/food-safety-during-power-outage

PREPARING FOR A POWER SHUTOFF
PG&E may deci…

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Pacific Gas & Electric Company (PG&E) offers various rate plans.

In 2022, most PG&E customers were moved to Time of Use plans. Medical Baseline Customers were not automatically moved to a Time Of Use plan but could change to one if they wished.


Web pages

• Find Your Best Rate Plan - https://www.pge.com/en/account/rate-plans/find-your-best-rate-plan.html?cid=ps_RPO_TOU2021_20210329_StartNow_Search__v1_TIME&gclid=CjwKCAiAsNKQBhAPEiwAB-I5zWEcHjUnLHp3TU_Lz2Vz1XCpyu-TTenUw4JHHF2HPlVSacOjvCB1uxoCkoEQAvD_BwE
• Time-of-Use Residential Transition Frequently Asked Questions - https://www.pge.com/assets/pge/docs/account/billing-and-assistance/TOU-Transition-FAQs.pdf
• Time-of-Use Rate Plans - https://www.pge.com/en/account/rate-plans/find-your-best-rate-plan/time-of-use-rate-plans.html
• Understand the PG&E Tiered Rate Plan (E-1) https://www.pge.com/content/pge/language-masters/en/account/rate-plans/find-your-best-rate-plan/tiered-rate-plan.html
• Understanding Your Baseline Allowance h…

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The Do Not Call Registry allows people to add phone numbers to a national registry to reduce unwanted telemarketing calls.

The registry:

• Registers phone numbers through an online form or by phone
• Sends confirmation emails for online registrations
• Accepts complaints about illegal or unwanted sales calls
• Helps identify and investigate potential scam callers

Most legitimate companies are required by law to avoid numbers listed on the registry. Calls from scammers may still occur and should be reported.

Web pages

• Home - www.donotcall.gov

A guide to 3-digit N11 phone numbers is located here.

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone…

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