HOW TO FILE A CLAIM FOR DAMAGES - PG&E

PACIFIC GAS AND ELECTRIC COMPANY


location_on
  • 300 Lakeside Drive
    Oakland, Alameda
local_phone
  • Toll-Free
    800-743-5000

Learn how to file a claim with PG&E - https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page

If you just want to submit a complaint, see info here: https://pgesupport.zendesk.com/hc/en-us/articles/360054835371-How-can-I-submit-a-complaint-#:~:text=For%20all%20other%20complaints%2C%20contact,%2D800%2D743%2D5000.

If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under our Safety Net program. This program provides a payment of $25 - $100, which we pay automatically about 60 days following the storm outage. https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html​

PLEASE NOTE: Do not submit a claim form to get a Safety Net payment. Visit Compensation for Extended Outages:https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html

However, you may submit a claim if you believe that PG&E caused a loss for which you should be compensated. You can make this type of claim using various methods, but online is the fastest way for us to process it.

Para ayuda en español por favor llame al 1-800-743-5000.