CALIFORNIA PUBLIC UTILITIES COMMISSION
location_on
-
1300 Ethan way STE 105
Sacramento, Sacramento
local_phone
-
English / ASL
800-806-1191
-
Spanish
800-949-5650
-
Mandarin
866-324-8747
-
Vietnamese
855-247-0106
-
TTY Spanish
844-867-1135
-
Fax
800-889-3974
-
TTY
800-806-4474
-
Toll-Free
800-806-1191
California Telephone Access Program (CTAP) offers specialized telephone equipment and network services at no cost to qualified California residents who have difficulty using a standard telephone.
Equipment is available for people who have difficulty:
- hearing
- seeing
- moving
- speaking
- learning or remembering
California Relay Service can connect TTY users to non-TTY users.
There are free trainings on how to make a smartphone work better for people with disabilities.
To be eligible, you must be certified as having a permanent or temporary disability and you also must:
- Live in California
- Have access to telephone service
- You must have access to either cell phone or land line service to participate in the program.
Find Equipment CTAP products are geared to meet many needs, and they include:
- Telephones
- Amplifiers
- Ring-signal and speech devices
- Headsets
- Switches
- and accessories
You can find equipment listed by disability type with pictures, descriptions, and operation manuals where available. Find equipment here:
https://californiaphones.org/products.php.
Repair and Exchange PolicyIf your equipment is not working properly, get in touch with the Contact Center, or visit one of the Service Centers. More info:
https://ddtp.cpuc.ca.gov/default1.aspx?id=1246Websites: