California Telephone Access Program (CTAP) offers specialized telephone equipment and network services at no cost to qualified California residents who have difficulty using a standard telephone. To be eligible, you must be certified as having a permanent or temporary disability and you also must:

• Live in California
• Have access to telephone service
  • You must have access to either cell phone or land line service to participate in the program. 

Find Equipment 
CTAP products are geared to meet many needs, and they include:

• Telephones
• Amplifiers
• Ring-signal and speech devices
• Headsets
• Switches
• and accessories

You can find equipment listed by disability type with pictures, descriptions, and operation manuals where available. Find equipment here.

Repair and Exchange Policy
If your equipment is not working properly, get in touch with the Contact Center, or visit one of the Service Centers. More info: https://ddtp.cpuc.ca.gov/default1.aspx?id=1246

Websites:

• California Telephone Access Program (CTAP) - https://ddtp.cpuc.ca.gov/Equipment.aspx
• Certification of disability - ddtp.cpuc.ca.gov/default1.aspx?id=1242
• Find equipment - https://californiaphones.org/products.php
• Check equipment order status - http://orders.ddtpca.org
• CTAP Repair & Exchange Policy - https://ddtp.cpuc.ca.gov/default1.aspx?id=1246
• Contact CTAP - https://ddtp.cpuc.ca.gov/contactus.aspx