The HOME ENERGY ASSISTANCE PROGRAM (HEAP) is a program of the Low Income Home Energy Assistance Program (LIHEAP) which provides assistance to eligible low-income households.

• The HEAP program provides financial assistance in the form of an annual (once every 12 months) utility payment for gas, electric, propane or firewood to help with the high costs of heating and/or cooling.
• Assistance available for current and/or past due bills, such as a 48-hour shut-off notice.
• Annual utility bill assistance up to $1000, depending on the total household income and energy costs. (Please note: dollar amounts may be subject to change.)
• The applicant must meet all the necessary guidelines and income requirements outlined in the program.
• Applicants MUST be residents of Placer or Nevada Counties to qualify for HEAP assistance through Project GO.
• Assistance is available once per year per household.

APPLYING FOR ASSISTANCE
To apply for HEAP assistance please call 888-524-5705. Then:

• PRESS 1 if you live in Placer County
• PRESS 2 if you live in Nevada County

If the voicemail box is full, call back the following day (9am-12pm and 1-4pm, Mon-Fri). Please note that if the voicemail box is full, the call may not connect at all and/or you may just hear a busy signal, so call the following business day. Once you are able to leave a message, a program assistant will return your call within 1-3 business days and begin your application over the phone. A packet of information will then be sent to you with instructions for gathering and submitting qualifying information, such as pay stubs and utility bills.

This Project GO program serves the entirety of utility companies of both Nevada and Placer counties including the Truckee area.